Extension FAQ - Facebook Group Notifications

Question 1

How do I install the Groups Watcher extension?

Accepted Answer

To install the Groups Watcher extension:

1. Visit the Chrome Web Store (or your browser's extension store)
2. Search for "Groups Watcher" or use the direct link from our website
3. Click "Add to Chrome" (or your browser)
4. Confirm the installation when prompted
5. The extension icon will appear in your browser toolbar

Once installed, click the extension icon to open the dashboard and get started.

Question 2

What browsers are supported?

Accepted Answer

Groups Watcher currently supports:
- Google Chrome (recommended)
- Microsoft Edge (Chromium-based)
- Brave Browser
- Other Chromium-based browsers

Firefox and Safari support may be added in the future. For the best experience, we recommend using Google Chrome.

Question 3

Do I need to create an account?

Accepted Answer

Groups Watcher itself doesn't use accounts. We identify you by the Facebook account you use with the extension. Your subscription is tied to your Facebook account, and you can transfer it anytime by contacting us at support@groupswatcher.com.

Question 4

What permissions does the extension need?

Accepted Answer

The extension requires the following permissions:

• Access to Facebook.com - To monitor groups and detect new posts
• Storage permissions - To save your settings and preferences
• Notifications - To send you alerts (optional, can be disabled)

All permissions are clearly explained during installation, and you can review them in your browser's extension settings. We never access your personal messages or private data.

Question 5

How safe is Groups Watcher for my Facebook account?

Accepted Answer

Groups Watcher is really safe. We spend days making sure it's safe for your account. The extension:

• Only accesses groups you're already a member of
• Never accesses your personal messages or private data
• Uses the same permissions you grant to any browser extension
• Only reads public group post information that you already have access to
• Never stores or transmits your Facebook login credentials
• Operates entirely within your browser with your explicit permission

We take account safety seriously and have built the extension with security as a top priority. Your Facebook account remains secure and under your control.

Question 6

How do I select groups to monitor?

Accepted Answer

To select groups for monitoring:

1. Open the Groups Watcher extension dashboard
2. Navigate to the "Monitor" tab
3. Click "Configure Settings" (in Simple Mode) or "Create Campaign" (in Advanced Mode)
4. Click "Fetch Groups" to load all groups you're a member of
5. Browse or search for the groups you want to monitor
6. Toggle the switch next to each group to enable/disable monitoring
7. Selected groups will be saved automatically

You can monitor as many groups as you want. We recommend keeping it under 500 groups for optimal performance.

Question 7

How do I set up notification channels?

Accepted Answer

Setting up notification channels:

1. Go to the "Notifications" tab in the extension
2. Choose your preferred notification channel:
   - Slack: Enter your webhook URL
   - Discord: Enter your webhook URL
   - Ntfy: Enter your topic name
   - Google Chat: Enter your webhook URL
   - Microsoft Teams: Enter your webhook URL
   - Custom Webhook: Enter your webhook URL

3. Test the connection to ensure it's working
4. Save your settings

You can configure multiple channels and they'll all receive notifications.

Question 8

How do I connect Groups Watcher with automation platforms like Make.com, n8n, Zapier, or custom webhooks?

Accepted Answer

There are two ways to connect Groups Watcher with automation platforms:

**Option 1: Through the Extension (DIY)**
1. Set up a custom webhook in your automation platform (Make.com, n8n, Zapier, etc.)
2. Copy the webhook URL from your platform
3. In the Groups Watcher extension, go to the "Notifications" tab
4. Select "Custom Webhook" and paste your webhook URL
5. Configure your groups and keywords in the Monitor tab
6. The extension will send notifications to your webhook whenever new posts match your criteria

**Option 2: Through Our DFY Service (Recommended)**
Our Done-For-You service is perfect for automation workflows:
- We handle all the Facebook accounts and monitoring
- You just provide: keywords, groups you want to monitor, and where to send notifications
- We send notifications within 60 seconds of posts being published
- Works with both private and public groups
- No extension needed, no account needed, no setup required
- Perfect for Make.com, n8n, Zapier, or any custom webhook endpoint

**Why Choose DFY for Automation?**
- 24/7 reliable monitoring on our servers
- Instant notifications (under 60 seconds)
- No need to keep your computer running
- We handle account management and group access - you don't need your own account
- Seamless integration with any webhook endpoint

Get started with our DFY service at just $15/month per group (min 10). Contact us or fill out the DFY form to get started.

Question 9

How do I set up keyword filters?

Accepted Answer

To set up keyword filters:

**Positive Keywords:**
- Posts containing these keywords will trigger notifications
- Separate multiple keywords with commas
- Example: "job, hiring, opportunity, career"

**Negative Keywords:**
- Posts containing these keywords will be ignored
- Useful for filtering out spam or unwanted content
- Example: "spam, scam, fake, MLM"

You can enable/disable keyword filtering in your monitoring settings. Keywords are case-insensitive and match partial words.

Question 10

What are check intervals and how do I set them?

Accepted Answer

Check intervals determine how often Groups Watcher checks for new posts:

• **Minimum Interval**: The shortest time between checks (e.g., 2 minutes)
• **Maximum Interval**: The longest time between checks (e.g., 5 minutes)

The extension randomly selects a time between min and max to avoid predictable patterns.

**Recommended Settings:**
- Fast monitoring: 1-3 minutes (more resource intensive)
- Balanced: 2-5 minutes (recommended)
- Conservative: 5-10 minutes (less resource intensive)

You can adjust these in the Monitor tab under your monitoring mode settings.

Question 11

How fast are notifications?

Accepted Answer

On the Professional plan, notifications arrive in under 60 seconds of a new post. That is the plan we recommend for fastest alerts.

Question 12

What information is included in notifications?

Accepted Answer

Each notification includes:

• Group name
• Post author name
• Post content (text preview)
• Post link (direct link to the Facebook post)
• Timestamp
• Whether it matched positive/negative keywords

You can customize the notification format for some channels (like custom webhooks) to include additional information.

Question 13

Can I filter notifications by keywords?

Accepted Answer

Yes! You can use keyword filtering in two ways:

**Positive Keywords:**
- Only posts containing these keywords will trigger notifications
- Leave empty to get notifications for all posts

**Negative Keywords:**
- Posts containing these keywords will be filtered out
- Useful for excluding spam, scams, or unwanted content

You can enable/disable keyword filtering separately for positive and negative keywords. Keywords are case-insensitive and match partial words.

Question 14

Can I get notifications for all posts or only specific ones?

Accepted Answer

You have full control:

**All Posts:**
- Disable keyword filtering (or leave keywords empty)
- You'll receive notifications for every new post in monitored groups

**Filtered Posts:**
- Enable positive keywords to only get posts matching your criteria
- Use negative keywords to exclude unwanted content
- Combine both for precise filtering

This works in both Simple Mode and Advanced Mode (per campaign).

Question 15

How many groups can I monitor?

Accepted Answer

There's no hard limit on the number of groups you can monitor. However, we recommend:

• **Optimal**: Up to 100 groups
• **Good**: 100-300 groups
• **Maximum recommended**: Up to 500 groups

Monitoring too many groups (500+) may result in:
- Slower notification delivery
- Higher resource usage
- Potential missed posts

For monitoring 500+ groups, consider our DFY (Done-For-You) service where we handle everything on our end - no extension needed, no account needed.

Question 16

Does the extension need to run 24/7?

Accepted Answer

Yes, for continuous monitoring:

• The extension must be installed and active
• Your browser must be running
• Your computer must be on and connected to the internet

**If you can't keep it running:**
- Consider our DFY service ($15/group/month)
- We handle monitoring on our servers 24/7
- You don't need to keep anything running
- No extension needed, no account needed

The extension will resume monitoring automatically when you restart your browser.

Question 17

Can I monitor private Facebook groups?

Accepted Answer

Yes! Groups Watcher can monitor any group you're a part of:

✅ **Private groups** - As long as you're a member
✅ **Public groups** - You still need to be a member to monitor them
✅ **Secret groups** - As long as you're a member

**Important:** You must be a member of the group (whether it's public, private, or secret) for the extension to monitor it. The extension uses your Facebook account to check for new posts, so it can only see groups you have access to.

**Professional plan:** You don't need to be a member. Give us your Facebook group URLs; we monitor those groups. Public or private—we handle both.

Question 18

What happens if I'm not logged into Facebook?

Accepted Answer

The extension requires you to be logged into Facebook to work:

• If you're logged out, monitoring will pause
• You'll see a notification in the extension dashboard
• Once you log back in, monitoring resumes automatically

**Tip:** Keep Facebook open in a tab (you can minimize it) to ensure you stay logged in. Some browsers may log you out after extended periods of inactivity.

Question 19

Will monitoring slow down my computer?

Accepted Answer

Groups Watcher is designed to be lightweight:

• Minimal CPU usage (typically <1% when idle)
• Low memory footprint (~50-100MB)
• Network usage only when checking for posts

The extension runs efficiently in the background and should not noticeably impact your computer's performance.

Question 20

The extension isn't detecting new posts. What should I do?

Accepted Answer

Try these troubleshooting steps:

1. **Check if monitoring is running**: Look for the "Monitoring Active" status in the Monitor tab
2. **Verify you're logged into Facebook**: Make sure you're logged into Facebook in your browser
3. **Check your groups**: Ensure the groups you're monitoring are still accessible
4. **Review check intervals**: Very long intervals (10+ minutes) mean slower detection
5. **Check keyword filters**: If you have positive keywords enabled, posts must match them
6. **Restart the extension**: Close and reopen the extension dashboard
7. **Check browser console**: Look for any error messages

If issues persist, contact support with details about your setup.

Question 21

Notifications aren't being sent. How do I fix this?

Accepted Answer

Check these common issues:

1. **Verify notification channel setup**: Test your webhook/channel in the Notifications tab
2. **Check channel status**: Ensure your notification channel is enabled
3. **Review webhook URLs**: Make sure webhook URLs are correct and haven't expired
4. **Test notifications**: Use the "Test" button in the Notifications tab
5. **Check keyword filters**: If positive keywords are enabled, posts must match
6. **Verify monitoring is active**: Check the Monitor tab to ensure monitoring is running

For custom webhooks, ensure the URL is accessible and accepts POST requests.

Question 22

I'm getting too many notifications. How can I reduce them?

Accepted Answer

To reduce notification volume:

1. **Use negative keywords**: Filter out unwanted content (e.g., "spam, scam, MLM")
2. **Enable positive keywords**: Only get notified for posts matching specific terms
3. **Reduce monitored groups**: Monitor fewer groups
4. **Increase check intervals**: Longer intervals mean fewer checks (but slower detection)
5. **Use Advanced Mode**: Create campaigns with specific keyword filters per group

You can also adjust notification settings per channel if your notification service supports it.

Question 23

The extension shows 'Permission denied' for webhooks. What does this mean?

Accepted Answer

This happens when the extension needs permission to send data to your webhook URL:

1. **Allow the permission**: Click "Allow" when prompted
2. **Check the URL**: Ensure your webhook URL is correct and uses HTTPS
3. **Verify access**: Make sure the webhook endpoint is accessible

**For custom webhooks:**
- The URL must use HTTPS (not HTTP)
- The endpoint must accept POST requests
- CORS must be properly configured if needed

If you continue to see this error, verify your webhook URL is correct and accessible.

Question 24

Can I transfer my subscription to a different Facebook account?

Accepted Answer

Yes! Subscription transfers are supported:

1. Contact support at support@groupswatcher.com
2. Provide the email address tied to your subscription
3. Send us the Facebook account URL (profile link) of the new account
4. We'll transfer the license for you

Question 25

Do you need my Facebook password?

Accepted Answer

No, we never need or ask for your Facebook password. Groups Watcher works entirely through your browser's existing Facebook session. You simply log into Facebook in your browser as you normally would, and the extension monitors groups using the same permissions you already have. We never access your login credentials.

Question 26

Do you store any of my information?

Accepted Answer

No, we don't store any of your information at all. We take privacy very seriously.

Groups Watcher operates entirely within your browser and only accesses:
- Group posts that you already have permission to see
- Your selected groups and monitoring settings (stored locally in your browser)

We never:
- Store your Facebook login credentials
- Access your personal messages or private data
- Store or transmit your personal information
- Share your data with third parties

Everything runs locally in your browser, and your privacy is our top priority.

Groups Watcher Extension FAQ

Setup & Installation